Middle Tennessee's
Homeowners Association
Management Expert

A property management company is responsible for overseeing the day-to-day operations of the HOA, including financial management, maintenance and repairs, enforcing community rules and regulations, and facilitating communication between the board and residents.

You can contact the property management company through their designated phone number, email address, or log on to an owners portal. Emergency contact information should also be provided for urgent matters outside of regular office hours.


You can report maintenance issues or request repairs by logging onto the owners portal or contacting the property management company directly. They will assess the situation and coordinate with the appropriate vendors or contractors to address the issue in a timely manner.


HOA fees are typically determined by the HOA governing documents, and are based on the community’s budget and expenses. The property management company is responsible for collecting these fees from residents, either through online payment portals or mail


The property management company can provide you with the necessary forms and guidelines for submitting architectural or landscaping requests. They will review the request and ensure it complies with the community’s rules and regulations before forwarding it to the HOA board for approval. Our owners portal can also provide this information.


The property management company can provide you with information on how to access community amenities, such as pools, gyms, or clubhouses. They can also assist with reserving common areas for events or gatherings, if applicable and via the portal 


The property management company typically assists with organizing and facilitating HOA meetings. They may help prepare meeting agendas, distribute meeting notices, and provide administrative support during the meetings.

The property management company may distribute newsletters, emails, or post updates on the community’s website or social media platforms. They can also provide information on how to sign up for community-wide communication platforms or forums.


If you have a dispute or complaint within the community, you should first contact the property management company to discuss the issue. They can guide you on the appropriate steps to take, which may involve mediation or involving the HOA board.


Property inspections may vary depending on the community’s needs and regulations. The property management company can provide information on the frequency of inspections and any specific guidelines residents should be aware of.